Automated Driving Test Booking Service

1.1. Speed Booking UK provides a driving test assistance and booking service designed to help learner drivers obtain a suitable practical driving test appointment.

1.2. Through our automated booking service, customers can provide their preferred driving test centre, date range, available times and any dates or times when they are unavailable.

1.3. Subject to the applicable legal and regulatory requirements, Speed Booking UK works with its technology and booking partner, Our (booking software provider), to process customer information and search for suitable appointments.

1.4. Where the service is legally authorised and the necessary requirements have been satisfied, the system may secure a suitable appointment automatically based on the preferences supplied by the customer.

1.5. Customers should understand that this is an appointment-finding and booking assistance service. We cannot guarantee that a suitable appointment will become available or that a particular date or time will be secured.

1.6. These terms explain how the service works, the fees payable, the responsibilities of the customer and the circumstances in which refunds may be available.

2.1. The customer begins by contacting Speed Booking UK or completing the relevant online application form.

2.2. The customer will be asked to provide the information required to establish and operate their search, which may include:

3.1. By applying for the service, the customer confirms that they are the learner driver for whom the driving test is being sought, or that they are otherwise legally entitled to provide the relevant information and instructions.

3.2. The customer confirms that they have provided accurate information and have the legal right to provide any personal information or payment details submitted.

3.3. The customer acknowledges that the service may involve the processing and transmission of their information between Speed Booking UK and Our (booking software provider) for the purpose of delivering the service.

3.4. The customer understands that the booking process may result in a suitable appointment being secured automatically, without a further confirmation request at the precise moment the appointment becomes available.

3.5. The customer must therefore provide preferences that accurately reflect the dates, times and test centres they are genuinely willing and able to attend.

3.6. The customer acknowledges that an appointment secured within their submitted preferences may become their confirmed practical driving test appointment.

4.1. Customers must provide a realistic date range and specify the times at which they are available to take their driving test.

4.2. Customers may provide dates or times when they are unavailable. These exclusions must be supplied before the search is activated.

4.3. The customer is responsible for checking their availability before submitting their application.

4.4. The customer should not submit a date range or time preference unless they are genuinely prepared to attend a test booked within those parameters.

4.5. If a customer provides incorrect availability, fails to disclose an important commitment or changes their availability after activation, Speed Booking UK cannot guarantee that the search can be amended before an appointment is secured.

4.6. Any request to change preferences must be submitted through the official Speed Booking UK contact channels.

4.7. Customers should allow up to six working hours for requests to amend or remove an active search to be processed during our advertised operating hours, subject to the service arrangements confirmed with Our (booking software provider).

4.8. Our normal administrative operating hours are Monday to Friday, 9:00am to 5:00pm, excluding public holidays unless otherwise stated.

4.9. A request to amend or remove a search is not confirmed until Speed Booking UK has acknowledged it. Customers should not assume that a search has stopped simply because they have sent a message.

5.1. Customers must disclose whether they already have a practical driving test booked.

5.2. Where the service is legally permitted and technically supported, an existing appointment may be replaced or changed as part of the booking process.

5.3. Customers should understand that the system is intended to result in the customer having one active practical car test appointment at a time.

5.4. Customers must not attempt to conceal an existing appointment or provide misleading information about their current booking status as this will affect your booking.

5.5. Before any existing appointment is changed, cancelled or replaced, the relevant process must comply with the applicable DVSA rules and any restrictions relating to the customer's existing booking.

5.6. Speed Booking UK cannot guarantee that an existing appointment can be retained if a replacement appointment is secured through a legally authorised process.

5.7. The customer should not independently book another practical test while an active search is operating without first notifying Speed Booking UK.

6.1. The total advertised price for the service is £263, subject to confirmation of the precise fee structure and any applicable DVSA fee changes.

6.2. The fee breakdown is:

7.1. The £1 initial payment is used to confirm the customer's intention to proceed and initiate the search process.

7.2. The £1 fee is refundable if no suitable appointment is secured.

7.3. Where a suitable appointment is successfully secured within the customer's submitted preferences, the £1 fee forms part of the total £263 service price.

7.4. If the customer requests cancellation after the search has been activated but before a booking is secured, the refund position will be assessed in accordance with the customer's statutory cancellation rights and the service commencement arrangements agreed at checkout.

7.5. The £1 fee must not be described as non-refundable in circumstances where the customer has a statutory right to a refund.

7.6. The customer will be informed clearly before payment about the purpose of the £1 fee and when it may be refunded.

8.1. The DVSA practical test fee may be paid using either a payment card belonging to the customer, or a payment card belonging to Speed Booking UK, where the relevant booking and payment arrangement permits this.

8.2. The payment method used will be confirmed as part of the application or booking process.

8.3. Where the customer's own payment card is used, the customer must ensure that the card is valid, has sufficient available funds and is authorised for the transaction.

8.4. Where Speed Booking UK's card is used, the DVSA fee will initially be paid by Speed Booking UK as part of the agreed booking process.

8.5. The applicable DVSA fee remains part of the customer's total £263 service price, unless a different arrangement is expressly agreed in writing.

8.6. The customer must not assume that the DVSA fee has been paid until the booking confirmation has been received.

8.7. Any additional DVSA charges or changes to the official booking fee must be explained to the customer before they become payable.

9.1. Where a customer chooses to provide their own payment card details, those details will only be collected and processed where necessary for the agreed payment arrangement.

9.2. Customers must only provide card information through a secure payment method approved by Speed Booking UK.

9.3. Customers should never send full card details, security codes or sensitive payment information through ordinary WhatsApp messages, email or other unsecured communication channels.

9.4. Where a customer's card is used for a booking, the customer must expressly authorise the relevant payment before it is processed.

9.5. Where Speed Booking UK's card is used, the customer remains responsible for the agreed service price, subject to the refund and cancellation provisions in these terms.

9.6. Any storage or reuse of payment card details must be separately explained to the customer and must comply with applicable payment security requirements.

9.7. A customer's card details will not be used for unrelated transactions or additional payments without the necessary authorisation.

9.8. Speed Booking UK will not treat the provision of card details as blanket permission to make unlimited or unspecified payments.

10.1. A booking will be treated as successful once the relevant official booking process confirms that the practical driving test appointment has been secured.

10.2. Our (booking software provider) will notify Speed Booking UK when a booking has been confirmed.

10.3. Speed Booking UK will then notify the customer as soon as reasonably practicable.

10.4. The customer should receive the relevant official confirmation and must check that their personal details, test centre, date and time are correct.

10.5. Customers should retain their DVSA confirmation and any payment receipts.

10.6. Once an appointment has been secured, the customer must take responsibility for preparing for and attending the test.

10.7. Customers should not assume that Speed Booking UK can subsequently change or cancel the appointment on their behalf. Any subsequent changes must be made through the appropriate official DVSA process by the person legally entitled to manage the booking.

By using the service, the customer agrees to:

12.1. Customers may request an amendment or cancellation of their active search by contacting Speed Booking UK through its official contact channels.

12.2. Requests should include the customer's full name, contact number and any relevant booking reference.

12.3. Our administrative team will aim to process requests within six working hours during normal operating hours.

12.4. Requests received outside normal operating hours may be processed on the next working day.

12.5. A request is not complete until the customer receives confirmation that the relevant change or removal has been processed.

12.6. Customers must notify Speed Booking UK as early as possible if they no longer require a search.

12.7. If a suitable appointment is secured before a cancellation or amendment request has been processed, the booking and payment position will be assessed in accordance with the circumstances, the agreed service and the customer's statutory rights.

12.8. Nothing in this section removes or restricts any rights the customer may have under applicable consumer law.

13.1. If no suitable appointment is secured, the initial £1 search and activation fee will be refunded.

13.2. If a suitable appointment is successfully secured, the customer will be asked to pay the outstanding £262 balance.

13.3. If the customer believes that a booking has been secured incorrectly, they should contact Speed Booking UK immediately with the relevant confirmation and details.

13.4. Refund requests will be considered individually, taking into account:

14.1. Customers purchasing the service online or remotely may have statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

14.2. Where applicable, customers may have a 14-day cancellation period beginning from the date the contract is entered into.

14.3. If the customer wants the service to begin during this cancellation period, they may be asked to provide an express request for early commencement.

14.4. The customer will be given clear information about the consequences of requesting early commencement, including any lawful payment obligations if they subsequently cancel after work has begun.

14.5. Where the service has been fully performed during the cancellation period, the customer's cancellation rights may be affected only where the relevant legal requirements have been satisfied, including the necessary express consent and acknowledgement.

14.6. These provisions will be reflected in the checkout process and any required consent statements.

14.7. No pre-ticked boxes or misleading checkout wording will be used to obtain consent.

15.1. Speed Booking UK cannot guarantee that a suitable driving test appointment will become available.

15.2. The service is dependent on appointment availability, the customer's preferences, the relevant booking system and applicable regulatory requirements.

15.3. We cannot guarantee a particular date, time or test centre unless that appointment has actually been confirmed.

15.4. Customers should not make travel arrangements or other commitments on the assumption that an appointment has been secured until official confirmation has been received.

15.5. Speed Booking UK is not responsible for the customer's failure to attend a confirmed appointment where the relevant booking details were correctly provided and communicated, subject to applicable law.

16.1. Speed Booking UK will provide its services with reasonable care and skill.

16.2. Nothing in these terms excludes or limits liability.

16.3. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

16.4. Speed Booking UK will not be responsible for losses caused by inaccurate information supplied by the customer, provided that this does not exclude any liability that legally remains with Speed Booking UK.

16.5. Speed Booking UK is not responsible for decisions made independently by the DVSA, including changes to its rules, appointment availability or the operation of its official booking service.

16.6. Nothing in this agreement is intended to remove the customer's statutory rights or the customer's right to seek an appropriate remedy where the service has not been provided as agreed.

17.1. Speed Booking UK collects personal information necessary to assess, administer and deliver the service.

17.2. Information may include the customer's identity, contact details, driving licence information, theory test information, address, appointment preferences and relevant booking information.

17.3. Where necessary, information will be shared with Our (booking software provider) and other relevant service providers for the purpose of operating the service.

17.4. Personal information will only be used for legitimate purposes connected with the customer's application, booking, payment, customer support and legal obligations.

17.5. Speed Booking UK will take appropriate steps to protect personal information against unauthorised access, loss, misuse or disclosure.

17.6. Personal information will not be retained indefinitely. It will be retained only for as long as necessary for the relevant purposes and in accordance with applicable legal requirements.

17.7. Customers may have rights to access, correct, erase or restrict the processing of their personal information, subject to applicable law.

17.8. Further information about how personal information is collected, used and shared will be provided in the Speed Booking UK Privacy Policy.

18.1. Speed Booking UK works with third-party providers to support the delivery of its services.

18.2. Our (booking software provider) provides technology and booking-related support under a separate commercial arrangement with Speed Booking UK.

18.3. Our (booking software provider) may process customer information and booking instructions for the purpose of delivering the service.

18.4. Speed Booking UK remains the customer's point of contact for customer service, payment queries and complaints relating to the Speed Booking UK service.

18.5. The use of a third-party provider does not remove any legal obligations or consumer rights that apply to Speed Booking UK.

18.6. Any third-party arrangement must comply with applicable laws, DVSA requirements and data protection obligations.

19.1. Customers who have a complaint should contact Speed Booking UK using the following details: Email: info@speedbooking.co.uk — WhatsApp: +44 7405 945732 — Website: www.speedbooking.co.uk

19.2. Customers should provide their full name, contact details and a clear explanation of the issue.

19.3. Speed Booking UK will review complaints and aim to respond within a reasonable timeframe.

19.4. Where necessary, we may request additional information to investigate the complaint.

19.5. We will aim to resolve complaints fairly and in accordance with applicable consumer law.

20.1. Speed Booking UK may update these terms where necessary to reflect changes to its services, operational processes, pricing or legal requirements.

20.2. Where a change materially affects an existing customer, the customer will be notified where required by law.

20.3. The terms applicable to a customer's service will be those provided to them when they entered into the agreement, subject to any lawful subsequent changes.

21.1. These terms are governed by the laws of England and Wales.

21.2. Any disputes will be dealt with by the courts with appropriate jurisdiction, subject to any mandatory consumer rights relating to the customer's place of residence.

By submitting an application and proceeding with payment, the customer confirms that: